Terms of service

WHAT HAPPENS IF THE ITEMS I RECEIVE ARE DEFECTIVE/INCORRECT/DAMAGED?

Did you receive a defective unit or the wrong product?

Contact our Customer Service team on our contact page to start the return process - Guarantee. Please include the following information:
• Number of order
• Guide number
• Video or photo of the defective product (if applicable)
• Complete delivery address
• Contact telephone number
In some cases, you may need to include a video or photo of the defective product as proof to refund or replace the product.

HOW LONG DOES THE WARRANTY PROCESS LAST?

Processing guarantees may take up to 20 business days from the day we receive your request. We will send you a message via WhatsApp to confirm once your guarantee has been processed. If you do not have WhatsApp, we will proceed with a phone call or email communication.

For items that have a fault or have arrived damaged due to transportation, a new product will be exchanged equal or similar in cost to the one purchased. (You may request one of the two options).

For items that are completely destroyed and an exchange for a new product is not desired, the respective refund of the total cost of the product will be made.