Refund policy

HOW TO RETURN AN ITEM?

If you are not satisfied with your purchase and wish to return an item, please contact us within 1 day of receiving your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and send further instructions if the return is approved.

It will only be legible to return the product when it arrives in poor condition, whether due to factory and/or transportation damage, or does not fulfill the functions it says, "I didn't like it" among or its reasons will not be accepted as a reason for return. variables

Only items purchased directly from BLOOM JOY will be accepted. For products purchased from authorized retailers, please contact them directly for returns.

Products purchased directly from BLOOM JOY have a 30-day warranty after receiving the product.

Returned items must be unused, in the same condition we sent them to you, and in their original packaging. Stains, folded cards, broken stamps/torn plastic sheets will not be accepted. If the condition of the product sent back to us is not in acceptable condition, we reserve the right not to refund or exchange. Products that have been personalized cannot be refunded or exchanged.

Non-returnable items include items purchased through retailers, incorrect products purchased, and products damaged due to customer mishandling.

"The cost of transportation of exchanges or returns is assumed by the customer who returns the item"

Returns made without the carrier's guidance may be rejected. BLOOM JOY reserves the right to deny any return.