HOW TO RETURN AN ITEM?
If you are not satisfied with your purchase and wish to return an item, please contact us within 1 day of receiving your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and send further instructions if the return is approved.
It will only be legible to return the product when it arrives in poor condition, whether due to factory and/or transportation damage, or does not comply with the functions it says, it will not be accepted as a reason for return. "I did not like" between or its variables
Only items purchased directly from BLOOM JOY will be accepted. For products purchased from authorized retailers, please contact them directly for returns.
Products purchased directly from BLOOM JOY have a 30-day warranty after receiving the product.
Returned items must be unused, in the same condition we sent them to you, and in their original packaging. Stains, folded cards, broken stamps/torn plastic sheets will not be accepted. If the condition of the product sent back to us is not in acceptable condition, we reserve the right not to refund or exchange. Products that have been personalized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect products purchased, and products damaged due to customer mishandling.
"The cost of transportation of exchanges or returns is assumed by the customer who returns the item"
Returns made without the carrier's guidance may be rejected. BLOOM JOY reserves the right to deny any return.
OUR SATISFACTION GUARANTEE
Our satisfaction guarantee is that if you have any problem with the use of the purchased product, it arrives in poor condition or is different from what was described, we will immediately proceed to make the corresponding change or solve the problem. The claim of “I didn't like it” is not accepted. or its variations. (The guarantee must be requested within the first 30 days after receiving the order)
WHAT HAPPENS IF THE ITEMS I RECEIVE ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a defective unit or the wrong product?
Contact our Customer Service team at our contact page to start the return process - Guarantee. Please include the following information:
• Number of order
• Guide number
• Video or photo of the defective product (if applicable)
• Complete delivery address
• Contact telephone number
In some cases, you may need to include a video or photo of the defective product as proof to refund or replace the product.
HOW LONG DOES THE WARRANTY PROCESS LAST?
Processing guarantees may take up to 20 business days from the day we receive your request. We will send you a message a phone call or email communication.
For items that have a fault or have arrived damaged due to transport, a new product will be exchanged equal or similar in cost to the one purchased. (You may request one of the two options).
For items that are completely destroyed and an exchange for a new product is not desired, the respective refund of the total cost of the product will be made.
WHEN DO I RECEIVE MY REFUND?
All our items are purchased in the Mercado Pago mode, for this reason you must provide us with a bank or Nequi account number to send the transfer.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Be sure to provide the following:
• Guide number
• Cell phone number
• Full name
• Product
• Modification you want to make
Once this information is sent to our contact page, we will notify you once the modification has been made. Please note that any order that has already been packed or shipped cannot be modified or cancelled.